FAQ

GeneralScreen PrintingEmbroideryPromotional ProductsCPSIA Labeling
What is your Pricing Structure?
We get asked this all the time.  The answer is that most projects are priced based on application and quantity.  We’ve decided to provide estimate on all jobs to anyone that asks so that all pricing is based on actual quantities. 
Where do you ship to?
We will ship anywhere in the world, the estimated shipping costs will of course vary. 
Do you charge Sales Tax?
Any orders delivered to Tennessee we do charge tax for but if you live outside of Tennessee we do not have to collect the tax since we do not have a physical business presence there.
What's the best way to contact you?
E-Mail or phone are the absolute best ways.  If you are a local customer we can also meet with you in person 
Can I supply the items to be decorated?
Yes you can but we do require that this Customer Supplied Items Waiver be signed for any customer supplied items.
How does artwork need to be supplied?
There is a few options.  We can do ground up artwork with our artists of you can send your own vector format files in Adobe Illustrator or Corel Draw for us to work with. 
What is the minimum Order size?
Currently we have a minimum order size of SIX for all screen printing jobs.
What fees are involved?
Just about every screen printer, us included, charges setup or “Screen Fees” for each color screen you need for your design.  However, we charge very low setup charges and our pricing is “out the door” which means all the screen fees are amortized into the total order, making them essentially pennies depending on the order size.
Do you charge for artwork?
If we are doing the art from the ground up, then yes we charge for the artists time.  If you have a design to start with the design time could be minimized.  This is a service we offer to our customers that otherwise don’t have a way to produce a design themselves.  We believe great art turns into a great shirt.
How much is Shipping?
That will depend on the total order size and where it is going to.  Contact us for a complete price quote and we can work with you on the details. In some case on large order sizes we may have free shipping options so contact us to get your project priced.
What are your lead times?
Usually the longest part of the lead time is the artwork generation and/or approvals by the customer.  Once we have artwork finalized we can generally turn around the printing in a couple weeks.  We will provide a rough estimate, but the best thing to do is tell the date when you need your items by and we will work backwards from there with you.
What is the Digitizing Fee?
This is the fee to convert your logo into the actual stitches for the machine to run the logo.  This is not an easy process but out Digitizing fees are very minimal.  This fee is included on your initial order, however if you do not decide to order we will invoice you for the digitizing only.  We do have to digitize all images in order to calculate pricing so the fee will be assessed at some point.  However this is a flat fee per logo of $25.
Do you include any base stitches in your pricing?
YES we DO!  We include up to 5000 stitches in the PRIMARY location with any apparel you buy.  Additional stitches are priced per 1000 for the primary location and then priced separately for each additional location.  This is because multiple locations require multiple touches and hoopings ot the garment.
Is there setup charges?
We do charge a small $25 setup charge for each production run which is the labor and time it takes to setup the machines to run your garment and embroidery.  This includes the process of setting up the final embroidery files, test stitch outs, and re-threading of the machine which has to be done for most all orders due to various colors.
Will you do personalization with team names?
Absolutely!  It’s one of our niche markets since many people don’t want to deal with managing the various sizes and names because it gets confusing and is time consuming.  We charge a flat rate for First name or twitter handle and a flat rate for First/Last name.  Contact us for complete pricing on your project
Is there a minimum order?
This is where embroidery differs from screen printing.  We do NOT have any minimum orders for embroidery.  However, on small orders we bundle them together when ordering the items so lead times could be a little bit longer.  We do this to save freight and thus costs passed onto you our customers.  If you need something quickly we can do them for a rush fee that varies based on the size of the order.
What are your lead times?
Generally on embroidered items we can turn things around within a couple weeks.  We will provide an estimate of time and shipping date when you place your order and based on production at the time things can vary.  There is no set time to ship, but we do get items in very quickly, the hard part is the items in production ahead of yours.  We work on a first in first out basis.
What Are Promotional Products?
Promotional products—usually imprinted with a company’s name, logo or message—include useful or decorative articles of merchandise that are used in marketing and communication programs. Imprinted products that are distributed free are called promotional products. Imprinted items given as an incentive for a specific action are known as premiums. Business gifts, awards and commemoratives are also considered promotional products.
Who Buys Promotional Products?
The following ranks the top 10 purchasers of promotional products according to the findings of a study by Louisiana State University and Glenrich Business Studies. Industries were ranked by distributors according to the volume spent on promotional products by each industry.

  1. Education: Schools, Seminars
  2. Financial: Banks, Savings & Loan Companies, Credit Unions,Stock Brokers
  3. Health Care: Hospitals, Nursing Homes, Clinics
  4. Not-for-Profit Organizations
  5. Construction: Building Trades, Building Supplies
  6. Government: Public Offices, Agencies, Political Candidates
  7. Trade, Professional Associations and Civic Clubs
  8. Real Estate: Agents, Title Companies, Appraisers
  9. Automotive: Manufacturers, Dealers, Parts Suppliers
  10. Professional: Doctors, Lawyers, CPAs, Architects, etc
What Kinds Of Promotional Products Are Available?
There are tens of thousands of different types and styles of promotional products. In many cases, it’s even possible to obtain custom items that aren’t found in any catalog. Examples of common items include: apparel, pens, coffee mugs, calculators, key chains, desk accessories and memory sticks.
What Products Are The Most Popular?
Of the more than $18 billion that was spent in 2011 on promotional products, the most popular category was apparel. The top 10 categories for 2011 were:

  1. Apparel: Aprons, uniforms, blazers, headwear, jackets, neckwear, footwear, etc.
  2. Writing Instruments: Pens, pencils, markers, highlighters, etc.
  3. Calendars: Wall and wallet calendars, desk diaries, pocket secretaries, etc.
  4. Drinkware: Glass, china, ceramic, crystal, plastic and stainless steel.
  5. Bags, tote bags, shopping bags, gift bags, drawstring bags, cosmetic bags, etc.
  6. Desk/Office/Business Accessories: Cases, pen sets, calculators, paper products, etc.
  7. Recognition Awards/Trophies/Jewelry/Clocks & Watches: Plaques, certificates, etc.
  8. Other items not included elsewhere
  9. Games/Toys/Playing Cards/Inflatables: Kites, balls, puzzles, stuffed animals, etc.
  10. Textiles: Flags, towels, umbrellas, pennants, throws, blankets,etc.
How Effective Are Promotional Products?
Promotional products are extremely effective in reaching and influencing people according to PPAI and university research studies. Following are some examples:

Promotional Products: Impact, Exposure& Influence
A survey conducted by LJ Market Research reveals the power of promotional products by measuring how end users respond to organizations that use promotional products as part of their marketing mix. More than 71 percent of respondents surveyed indicated they had received at least one promotional product in the past 12 months. The study also showed that respondents’ ability to recall the name of an advertiser on a promotional product they had received (76 percent) was much better than their ability to recall the name of an advertiser from a print publication they had read in the past week (53.5 percent).

Promotional Products’ Impact On Brand/Company Image
An experiment conducted by Georgia Southern University shows that recipients of promotional products have a significantly more positive image of a company than consumers who do not receive promotional products.

Promotional Product Incentives Produce Valuable Referrals From Satisfied Customers
A survey conducted exclusively for PPAI by the Manship School of Mass Communication at Louisiana State University indicated that, among other findings, accompanying a request for referrals, an offer of a promotional product incentive, or an offer of a promotional product incentive plus eligibility in a sweepstakes drew as many as 500 percent more referrals than an appeal letter alone.

What is CPSIA Labeling Compliance?
 The Consumer Product Safety Commission has enacted regulations regarding the labeling of Children’s products that are designed or intended primarily for use by children 12 years of age or younger. These products must have distinguishing permanent marks (generally referred to as “tracking labels”) that are affixed to the product and/or its packaging that provide certain identifying information.

In short, every garment that will likely be used by children 12 or younger must include information which will allow the end user to determine who manufactured the product. Garment manufacturers already label their items so the garments themselves are already in compliance. For items that are decorated by someone other than the garment manufacturer, a separate label is required that will allow the end user to determine who decorated the product.

Unfortunately, these are not regulations anyone can afford to ignore. Penalties can amount to $100,000.00 per infraction. Therefore, compliance is not an option.  We will not print any youth garments that do not include proper labeling.

Who is responsible for compliance with the tracking label requirement?
 The U.S. manufacturer for products manufactured domestically and the importer for products manufactured overseas.  Essentially all vendors that provide products and garments
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